Contact information

Contact Information

Last updated: 20.07.2026

This online store is operated by:

BONQUERÉ Group s.r.o.

Registered office:

Varšavská 715/36, Vinohrady,

120 00, Prague 2

Czech Republic

Company registration number:

29575656

VAT identification number:

[VAT NUMBER / DIČ, IF REGISTERED]

Registered in:

Case No. C 448738, filed with the Municipal Court in Prague

Customer service

For questions about products, orders, delivery, returns, refunds, complaints or legal claims, contact us at:

Email: customer.care@bonquere.com

Telephone: +420 292 333 200

Customer-service hours:

MONDAY–FRIDAY, 08:00-17:00, Central European Time (CET)

We aim to respond within 3 business days.

Returns

Before sending a return, please review our Return and Refund Policy and contact us where required.

Return address:

Bonquere Warehouse, Pilzen, Czech Republic

Do not send goods to our registered office unless it is also expressly stated to be our return address.

General correspondence

For formal business or legal correspondence:

BONQUERÉ Group s.r.o.

Varšavská 715/36, Vinohrady,

120 00, Prague 2

Czech Republic

Email: corporate.legal@bonquere.com 

Online dispute resolution

Please contact us first so that we can attempt to resolve your complaint directly.

Where applicable, consumers may also contact the competent alternative dispute-resolution authority. For Czech consumer disputes, this may include the Czech Trade Inspection Authority, depending on the nature of the dispute.

The former European Commission Online Dispute Resolution platform is no longer an active complaint portal.